Zagreb, April 26-29 2012

FAQ

Answers to life, universe and frequently asked questions. If you can’t find answer to the question that bothers you or you think some information should be listed here, please contact us.

Getting here and staying here

How do I get to Zagreb?

For details about various forms of transport, ports of call, and approximate prices, please check our How to get there? page.

What are the entry requirements?

Citizens of EU countries, USA and Canada require valid passport and do not need visa for stays up to 90 days. Citizens of some of the neighboring countries may enter Croatia with valid identity card. For full details on entry requirements, find your country on the Visa requirements overview page on the Ministry of Foreign Affairs website.

How do I get to Kontakt, once I’m in Zagreb?

For the map with location of the venue and instructions how to get there from several transport hubs of the city, please check out our Venue page.

Where can I stay?

For details on accommodation, please check our Accommodation page.

Getting around

What is the situation with public transportation?

Zagreb Municipal Transit System (ZET) covers public transportation in Zagreb with a fleet of trams and buses. There are 5 tariff zones, with Zone 1 covering the whole city, and other zones covering the areas around Zagreb. Basically all of the tram lines are in the Zone 1, as well as the bus lines running from the suburbs to the center of the town. Trams are main way of public transport in the wide city center area.

  • Regular lines operate from 04:00 to 24:00. You can check tram lines map (pdf). Lines 1 and 3 do not operate on weekends and hollidays.
  • Night lines operate from 00:00 to 04:00. You can check night tram lines (pdf); Timetables printed in red color are valid on Friday and Saturday.

What is the price of the ticket?

Same ticket is valid for all the buses in the Zone 1 and the trams. Price of the ticket varies a bit, depending on the location of the purchase.

  • Single ticket: Tickets can be bought on-board for 15 HRK (except in the latest tram model), or off board for 12 HRK, on any news stand (Tisak) or ZET office. It has to be stamped on entry, at the ticket machine located at the front door of the vehicle . They are valid for 90 minutes, for multiple rides in 1 direction.
  • Single ticket via mobile phone: It can be purchased via SMS service (only from Croatian mobile networks). Price is 12 HRK + price of single SMS message. It is valid for 90 minutes, for multiple rides in any direction in the Zone 1. To buy SMS ticket, send message ZG to number 8585.
  • Night ticket: Applies from 00:00 to 04:00. Simply stamp two single tickets. SMS ticket will be charged 20 HRK automatically. For prices of night tickets with prepaid card, check below.
  • Full day ticket: Price of the full day ticket is 40 HRK. It is valid from the time it is stamped to the 04:00 next morning. If it is stamped during night (00:00 to 04:00), it will be valid until 24:00 the same day. It can be bought on-board (except in the latest tram model), or off board on any news stand or ZET office.
  • Prepaid card (Vrijednosna karta): This is latest system of transportation billing; e-card with prepaid amount of money on it that can be used for purchasing tickets on board. Card is transferable, and multiple tickets can be bought. Single tickets are charged 10 HRK (15 HRK in night) and are valid for 90 minutes, for multiple rides in any direction. Full day tickets still costs 25 HRK. This card can be bought and recharged in , or on iNovine and Tisak news stands. Initial price of the ticket is 50 HRK (only 30 HRK are usable for the rides, 20 HRK is the price of the card).

What about the Funicular (Uspinjača)?

Funicular will give you enjoyable, although short, ride with a view between the Upper town and city center. It goes every ten minutes and price is5 HRK.

What is the situation with Taxi services?

Recently the city decided to liberalize the taxi market, so number of taxi companies is on the rise and prices are falling down.

  • Radio Taxi Zagreb: Original taxi service, known as most expensive, reduced its prices significantly. Start 9,9 HRK + 4,9 HRK/km. No baggage fee. No special mark on the car besides yellow sign on the roof. Phone number: 1777 or 060 800800.
  • Taxi Cameo: First of the newcomers on the market. Very popular,  but sometimes it is hard to get a cab because all of them are already taken. All of the cabs are equipped with free Wi-Fi. Universal rate: Start 15 HRK + 5 HRK/km (first 2 km are free). No baggage fee.  White cars with black and yellow checkered stripes (and lot of commercials). Phone number: 060 7100.
  • Oryx Taxi: Withdrew from the market until further notice. (White cars with with black and orange checkered stripes.)
  • Eko Taxi: Environment friendly company, with fleet of hybrid cars (Toyota Prius). Universal rate: Start 8,8 HRK + 5 HRK/km. No baggage fee. White cars with grass and sky decals, green sign on the roof. Phone number: 1414 or 060 7777.

I’ll just use my own car. How hard can it be?

Navigating through Zagreb’s grid of the one way streets can be complicated for the newcomer and sluggish during rush hours. Core of the city center is pedestrian zone, and finding a parking space is sometimes a lottery. There are , Red zone for 10 HRK/hour (2 hour max), Yellow for 5 HRK/hour (3 hour max),  Green 2 HRK/hour (4-6 hours max), and orange for 5 HRK/day. Fine for illegal parking is 20 times the price of the hour, just the same as the price of the daily ticket. Parking is charged from 07:00 till 20:00 (21:00 in the Red zone), and 07:00 to 15:00 on Saturdays. Sundays are free of charge.

Parking fees are payable by coin machines or with SMS message service (only from Croatian mobile networks).

There is a lot of garages scattered throughout the city with prices in the range from 5 HRK to 8 HRK (some places have special deals for longer periods of time).

Kontakt venue is located in the Yellow zone, with several parking lots in the vicinity, and a public garage across the street, close to the Hotel International.

Should I just walk?

Good call. Zagreb is not that big, and combination of walking, fondly called cipelcug (shoetrain), and public transportation can get you to your destination quite fast. There is always some lane or alley that turns into good shortcut.

Being tourist

What is there to see in Zagreb and around?

Check our About Zagreb & Croatia page for more information. We’ve also arranged some guided tours around Zagreb before and after Kontakt.

What is there to see further away?

Check our About Zagreb & Croatia page for more information on things to see and experience in Croatia. For full details, check the Croatian Tourist board web page.

What about May the 1st? Will it affect my stay?

May the 1st is the Labour Day, Crotian national holiday. Most stores and offices are closed or have reduced working hours and public transportation operates on Sunday/Holiday schedule. Check Getting around section for details.  Intercity traveling is not impeded as buses and trains operate normally. Bear in mind that you can expect heavier traffic on highways and possible road-toll jams the start of the weekend (April 28th – directions from the Zagreb) and on Tuesday (May the 1st – directions toward Zagreb). Croatians like to bridge the weekends and weekday holidays for a short vacation.

Money

What is Croatian currency?

Croatian currency is called kuna (HRK or kn), and 1 kuna is is subdivided in 100 lipa. Banknotes in the circulation are 5, 10, 20, 50, 100, 200, 500 and 1.000 kuna (although 5 kuna and 1.000 kuna banknotes are rarely used). Coins in the circulation are 1, 2, 5, 10, 20, 50 lipa and 1, 2, and 5 kuna.

Where can I exchange my money to kunas?

You can exchange money in any bank (recommended), post office, transport hubs (airport, railway and main bus station) or one of the many private  exchange offices throughout the town. Commissions are usually not charged. However, you don’t have to bother with exchanging money, there are ATM’s on every corner where you can withdraw cash for a small charge (You will need 4-digit PIN to authorize your card! ).

How much is my money worth?

Kuna is pegged to Euro, and exchange rate is usually around 7,5 HRK for 1 EUR. Exchange rate for other currencies varies, but you can check the current rate here.

What are usual payment methods in Croatia?

Besides cash, all major credit cards are widely used and accepted in all stores and most of the shops and restaurants.  Bars and cafes usually work only with cash, but you can find an ATM (bankomat) anywhere. Checks are rarely accepted, and Traveler checks can be exchanged only in banks.

How much things cost?

Here are some average prices for easier orientation:

  • Bottle of water (0.5 l): 5 HRK (0.66 EUR) in shops
  • Beer (0.5l) : 10-18 HRK (1.3-2.4 EUR) in bars; 6-10 kn (0.8-1.3 EUR) in shops
  • Soft drinks (0.3):  10-15 HRK (1.3-2 EUR) in bars
  • Cup of coffee: 8-12 HRK (1-1.6 EUR)
  • Big Mac: 18 HRK (2.4 EUR)
  • Local fast food: From 10 HRK (1.3 EUR) for burek to 25 HRK (3.3 EUR) for ćevapi
  • Pizza: 25-40 HRK (3.3-5.3 EUR)
  • 3 course meal in the restaurant: From 70 HRK (9.3 EUR)
  • Tram ride: 7.5 – 10 HRK (1-1,3 EUR)
  • Admission to museum: 15 HRK (2 EUR)

What are the tipping customs?

In tourist or upmarket restaurants a tip of 10% will be appreciated, but otherwise it is usual to round up the bill if the service has been good.

Guilty pleasures

Alcohol

You have to be over 18 to legally purchase alcohol. Beware: Although driving with up to 0.5% of alcohol in the system is tolerated, zero tolerance applies in any kind of offense.

Smoking

You have to be over 18 to legally purchase cigarettes and tobacco products.  Smoking in the public closed areas is not allowed. In bars, it is allowed to smoke on the open terraces, and even indoors if the bar has appropriate ventilation system. It is best to check on spot. Smoking is not allowed in the restaurants, but some have smoking rooms where food an beverages are not served. Kontakt venue is a non-smoking zone! Don’t worry, though. To get your lungful, follow local fellow smokers.

Emergency numbers

General emergency number: 112

Public services

  • Police: 92 or 192
  • Fire brigade: 93
  • Ambulance: 94

Consular offices

If you have to contact your embassy or consulate, you can find the contact information of their offices on the Visa  requirements overview page on the Ministry of Foreign Affairs website.

Random, but useful information

Water

Although there is a wide selection of the mineral and natural waters in the stores, we suggest you take your bottle or glass and hit the tap. Water from the tap is drinkable and perfectly safe.

Fast food

Staple of fast food diet in Croatia are bakery goods. You’ll find at least one bakery in any street you turn into, with wide selection of snacks and, quite often, diary products (milk, yogurt and yogurt drinks). Besides various breads and buns, standard issue is burek (pastry filled with minced meat or cottage cheese), pies and strudels, and many of bakery chains also serve quite good sandwiches. For a more serious meal, go for ( grilled dish of minced meat in type of bread called somun), or check the sandwich bars that offer standard meat & bread varieties (kebabs, hotdogs, hamburgers).

Electricity

Croatian Power supply is 220V / 50 Hz, and  C and F type sockets are standard (2 parallel prongs – “French” type).

Weather and clothing

Don’t take monthly averages for granted! Temperatures in Croatia vary a lot between the different regions, and range of temperatures can be quite big, even in a single day. Although stated monthly average for late April /early May in Zagreb is 11 to 16 °C, daily temperature of 20°C is much more common. Nights and mornings may be cold, but the city warms up before noon, and it can feel really warm under the sun.  We recommend several layers of light clothing, that can be easily shed or donned.  Rain is possible, but if it falls it is usually quick shower.

Health

No vaccinations are required. Most European countries have Reciprocal Health Care Agreement with Croatia, where given medical services are either free or refunded on return to your home. It is best to check at your health care provider. Travel medical insurance is strongly advised.

Internet

Most hotels and hostels provide internet and e-mail service. You can also use nearest internet cafe or available hot spot (there are many more, so check your smartphone when in pinch).